Our ultimate goal is to make sure you enjoy the products which you have purchased from us. We accept any NEW and UNUSED product for Refund or Store Credit within 30 days from purchase. We reserve the right to charge a restocking fee of 15% on any returned merchandise that required additional labor to process.
All returns require an RMA# (Return Merchandise Authorization). This provides us with the proper information to process your return when the product arrives at our facility.
Complete our online return form to allow us to begin processing your return. If you prefer to contact us by phone to begin the RMA process call during our Customer Support Hours.
- Once your return has been approved, we will send you a copy of the Return Authorization Form, which includes your RMA number. Please print this form and include it with your returned merchandise. For your convenience, the shipping address is included on the Return Information Form. Cut out the address and attach it to the package, this will allow us to process your return faster.
- Please use proper packing materials including filers inside the box to protect the items from damage during shipping.
- Please pay for insurance on any packages being returned. In the event that the package is lost or damaged, the carrier will reimburse you for the merchandise. PowerHeliShop will not be held responsible for returned merchandise that is lost or damaged in transit.
- A notification will be sent to the email address listed on your PowerHeliShop account when the store credit is added to your account, or the refund has been applied. This may take 1-4 business days after the package has been received.
If you receive a defective item please contact our Support Team immediately by phone, or email. In most cases we can process the Warranty in-house. In some situations, the manufacture or supplier may choose to handle the issue directly.