Product Return

Our ultimate goal is to make sure you enjoy the products which you have purchased from us. We accept most NEW and UNUSED products (some exclusions apply such as RC Helicopters, Kits, and Electronics) for Store Credit within 30 days from purchase. We reserve the right to charge a restocking fee of 15% on any returned merchandise that required additional labor to process.

Shipping fees will not be refunded and if the item was shipped using Free Shipping the shipping fee will be deducted from the refund.

All returns require an RMA# (Return Merchandise Authorization). This provides us with the proper information to process your return when the product arrives at our facility.

Contact us by phone to discuss your RMA request. Call during our Customer Support Hours.

• Once your return has been approved, we will send you a copy of the Return Authorization Form, which includes your RMA number. Please print this form and include it with your returned merchandise. For your convenience, the shipping address is included on the Return Information Form. Cut out the address and attach it to the package, this will allow us to process your return faster.


• Please use proper packing materials including filers inside the box to protect the items from damage during shipping.


• Please pay for insurance on any packages being returned. In the event that the package is lost or damaged, the carrier will reimburse you for the merchandise. AlignTrexShop will not be held responsible for returned merchandise that is lost or damaged in transit.


• A notification will be sent to the email address listed on your AlignTrexShop account when the store credit is added to your account, or the refund has been applied. This may take 1-4 business days after the package has been received.

If you receive a defective item, please contact our Support Team immediately by phone. The item is covered by the Manufactures Warranty. In most cases we can process the Warranty in-house. In some situations, the manufacture or supplier may choose to handle the issue directly..

RC Helicopter Kits are covered by the Manufacture Warranty. If you believe your RC Helicopter Kit contains a defective part contact the Manufacture directly or reach out to our Support Team immediately by phone. We will do our best to assist you in obtaining a replacement part from the Manufacture. At times the Manufacture may request for you to return the part directly to us, at your expense, for inspection by our Engineering Team, or for us to forward part to the Manufacture, to determine if the part is within manufacturing specifications. Upon completion of the part inspection the Manufacture will determine if the part is to be returned or replaced.

*RC Helicopter Kits are not returnable.